Off-Track & Cable Repair · Chandler & the Phoenix Valley

Garage Door Off-Track & Cable Repair in Chandler & the Phoenix Valley

A door that's crooked, jammed sideways or hanging by one cable is one of the most dangerous garage door problems there is. It can come down without warning. Please don't try to force it. We'll get it safely back in the track, figure out what caused it and fix the real problem.

170+ five-star Google reviews
Licensed, bonded & insured · ROC #358939
Free estimates

Schedule Service Call/Text (480) 744-8485

Signs Your Door Is Off Track or a Cable Broke

One side of the door is higher than the other
Rollers have popped out of the track
A cable is loose, frayed or off the drum
The door got hit by a car (it happens to the best of us)
The door stopped partway and won't budge

Garage door knocked off its tracks after being hit — A door knocked off its tracks after being hit. This is a call-a-pro situation.

What Usually Causes It

The most common cause is a broken spring. When a spring lets go, the cables lose tension and jump off their drums, and the door goes crooked. Other times it's a frayed or rusted cable that finally snaps, a car that bumped the door, worn rollers, a bent track, or someone running the opener with the manual lock still engaged.

That's why we don't just shove the door back in the track and leave. If the cause is still there, you'll be calling us again next week, and we'd rather you didn't have to.

Garage door cable drum on a torsion spring system — A cable drum on a torsion system. When the cable jumps off, the door goes crooked.

How We Fix It

First we secure the door so it can't fall. Then we get it back in the track and down to the ground, reset the torsion assembly by setting the cable tension and winding the springs, and replace any damaged cables, rollers or track sections. Last, we check the balance and the opener's safety reverse.

A basic reset comes with a 30-day labor warranty. Any parts we replace carry that part's own warranty.

170+ Five-Star Google Reviews

      EXCELLENT  
   Based on 173 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Monique 
 
 
 
 Trustindex verifies that the original source of the review is Google. Swift response. Very professional. Great communication. Awesome customer service.
Highly recommended! Brad was our tech. Very knowledgeable and professional!
Thanks … Khaylan J
  
 
      Posted on Google  
   
   Daisy Nadolski 
 
 
 
 Trustindex verifies that the original source of the review is Google. Quick and clean work. Thank you.
  
 
      Posted on Google  
   
   Nick Wheatley 
 
 
 
 Trustindex verifies that the original source of the review is Google. Honest service. Go above and beyond.
  
 
      Posted on Google  
   
   Burke Spencer 
 
 
 
 Trustindex verifies that the original source of the review is Google. Quick and honest service/work. I had a different company tell me I needed an entire new garage door, but Brad was able to repair the issue and save me a ton of money.
  
 
      Posted on Google  
   
   Craig Schwallie 
 
 
 
 Trustindex verifies that the original source of the review is Google. Griffin sent a tech out to give me an estimate on installing a new garage door opener. He eyeballed my “broken” opener, pushed a few buttons on it and Shazam, it came back to life. He didn’t have to do that. What an honest company!  H would highly recommend this company for your garage door needs.
  
 
      Posted on Google  
   
   Paul Omerza 
 
 
 
 Trustindex verifies that the original source of the review is Google. My garage door was screaming every time I opened it and my kids pointed out that some of the rollers were almost off the track (see the picture). I reached out to Brad. He was at my house within the hour and had all the wheels replaced in about a half hour. When he was done, I was shocked at how quiet my garage door could be!

He was fast, professional, extremely knowledgeable, and very reasonably priced. If I have issues in the future, this is who I am going to call. I highly recommend Brad and his team!
  
 
      Posted on Google  
   
   Nicholas Crawford 
 
 
 
 Trustindex verifies that the original source of the review is Google. Ive known Brad with Gryffin Garage Door for several years. We've sent Griffin to friends and family. They're always helpful, knowledgeable and fair with their prices. Definitely worth it.
  
 
      Posted on Google  
   
   Michael J. Funicello 
 
 
 
 Trustindex verifies that the original source of the review is Google. I've been looking for a reliable 'garage door guy' for a while. So happy I found Brad with Gryffin!  Communicated well through the whole process, was ON TIME and did the work right, the first time. I needed a new bottom vinyl/rubber piece because mine was rotted out from the sun. Because of the style we had, we needed to have the bottom retaining track replaced. He did that and I had him replace my rollers with new ones as well. We had an older metal with bearings system and the new one is more of a poly material style roller. Much quieter and smoother and they have a lifetime warranty. Will definitely be using Gryffin again because we all know garage doors need maintenance.
  
 
      Posted on Google  
   
   Brenda Blue 
 
 
 
 Trustindex verifies that the original source of the review is Google. Did not have to wait long for my garage door to be fixed. Super friendly and willing to go out of their way to resolve any issues a person may have. Would definitely recommend!
  
 
      Posted on Google  
   
   Yuan L 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service from Brad who fixed the issues quickly and professionally, highly recommended.

Off-Track & Cable FAQs

Can I just push the door back into the track?

Please don't. The springs and cables are under heavy tension, and an off-track door can drop suddenly. This one's worth the phone call.

Do I need new cables?

If they're frayed, rusted or kinked, yes. When we replace springs, we usually recommend new cables too, since new springs will easily outlast old cables.

Can you come out today?

Often, depending on the schedule. A door stuck open or a car stuck inside gets moved to the front of the line.

Do you offer free estimates?

Yes. Estimates are free on all of our services.

Off-Track Repair Across the Valley

We fix off-track doors and broken cables in Chandler, Gilbert, Mesa, Ahwatukee, Queen Creek, San Tan Valley and across the Valley. See our full service area →

Door Crooked? Leave It and Call Us.

Call, text or book online. Estimates are always free.

Schedule Service Call/Text (480) 744-8485

Mon–Fri 7am–5pm · Sat 7am–5pm, emergencies only · Licensed, bonded & insured · ROC #358939

(480) 744-8485